How do I know if I was able to successfully place an order?

After placing an order, you will receive a confirmation email stating that your payment has been received and your order is being processed,...

Why was I charged before the products were shipped?

Please note that we do not actually charge but rather reserve the amount on the credit card. Our purchase flow is the following:1. Transacti...

My product was delivered damaged, how do I request a return?

If you bought a product on Fishbrain that was delivered damaged, you can request a return and a refund.For returning a product you can email...

How can I request a return?

If you wish to return one or more items purchased on the Fishbrain Shop, you are welcome to fill our online return form with the necess...

How do I cancel my order?

If you would like to cancel your order, please reach out to shop@fishbrain.com and state clearly:Your request to cancel the orderInclude the...

Where do we ship?

At the moment our products from the Fishbrain Shop are being sold in the United States only, and can be shipped in all US contiguous States....

When is my order going to be shipped?

Orders are usually processed and shipped within three business days but it can take between 5-12 business days for the customer to receive t...

Where can I find my tracking number?

The tracking number is generated after the order has been processed and shipped, depending on the supplier’s process. Customers get their tr...

Can I change the address after receiving the shipping notification email?

Please note that shipping information can only be edited if the order hasn’t started processing yet. The processing time may vary depending ...

What payment methods can I use?

You can pay using credit cards (Mastercard, Visa, American Express, JCB, Discover), PayPal, *Google Pay and *AfterPay.GOOGLE PAY - This paym...

How does AfterPay work?

AfterPay is a third party payment method, where the payments can be split into 4 instalments with zero interest and no fees with the payment...

Can my AfterPay payment get denied?

When using AfterPay as your payment method for your Fishbrain shopping, it is sometimes possible for the payment to get declined due to Afte...

When do you charge my credit card?

Please note that we do not actually charge but rather reserve the amount on the credit card. Our purchase flow is the following:1. Transacti...

Can’t find your answer in our Frequently Asked Questions?

If you have any questions related to the Fishbrain Shop and you are not able to find an answer in our FAQ section, please reach out to shop@...

Why is my payment not working?

In the Fishbrain Shop we use different security measures for check-out because we want to protect our customers and if you are unable to che...

Can I ship the products to another address?

If you want to place an order for another address or maybe send someone a great birthday gift, you can definitely do that from the Fishbrain...

Why did I receive just a part of the order?

If you are missing items from your order or if you have received just a part of it. Please note that we sell products from different brands,...

Can I change the shipping address after I have ordered?

If you added an incorrect or incomplete address and you realize that as soon as you have placed the order, please contact our Shop support a...

Can I change the shipping address after the shipment has been sent?

If the order is already shipped when you realize the address you added is incorrect you will have to wait until the order has been returned ...

I haven’t received the order confirmation email and I don’t know my invoice number, what do I do?

If you haven’t received your order confirmation email after 24 hours since placing your order, make sure to first check your spam folder. If...

Why do I have to pay for the return shipping cost if I previously tried to cancel my order?

If you have previously tried to cancel your order and the cancellation reached the supplier too late and now your order already has the ship...

I returned my order, when will I receive the reimbursement?

If you have returned an order, please note that you will be reimbursed after the package reaches back to the supplier and it gets re-process...

When will I receive the reimbursement after having my order cancelled?

After having received a confirmation from the Fishbrain Support team that your order has been cancelled on the supplier’s end, the reimburse...

I received something else, what do I do?

If you received your order with different products than what you ordered, please reach out to us at shop@fishbrain.com and provide us with y...

I have questions about a product from the Fishbrain Shop, how can I get more information?

If you have any questions about our products and you can’t find the answer in the description on the product page, please contact us at shop...

You haven’t received yet information that your order was shipped?

Please note that if several days have passed and you haven’t received yet an email with your tracking number, that the supplier you have pla...

How does Google Pay work?

Google Pay is a fast and simple way to pay for your order. To start paying with Google Pay, you first need to have your credit card added to...

How does Apple Pay work?

Apple Pay is a fast and easy solution to pay for your order on the Fishbrain Shop. When you’re making purchases on the web in Safari on your...

What are the conditions for campaigns, sales, and coupon codes?

General terms and conditions for promotions with discounts or free shipping and coupon codes/cash back offers as well as brand exclusions ca...